⇠ Reading

Thinking for a Living

How to Get Better Performances And Results from Knowledge Workers
★★★★☆

This is a one of a kind book that looks at how management approaches need to change for a new age of knowledge workers. Davenport dives into this critical differentiation and arms us with new approaches to help designer succeed. Few books get 5 starts from me.

Buy on Amazon ⇢
If you found my content helpful, please consider using these affiliate links as a small thanks.

📖 Why You Should Read It

Thinking for a Living explores how knowledge work differs from traditional labor and what makes knowledge workers effective. It highlights the balance between process and practice, the importance of social networks, and how management needs to evolve for this type of work. If you’re a designer or design leader, this book reinforces the idea that experience, intuition, and collaboration matter just as much (if not more) than rigid processes.

👉🏻 Key Takeaways

  • Scripting limits quality – Overly structured workflows don’t work well for knowledge work.
  • Experience over process – Mapping project histories can be more useful than rigid process maps.
  • Reusable systems matter – Instead of forcing reuse (e.g., code), make reuse the easiest path.
  • Process vs. Practice – Process looks forward but may be unrealistic; practice reflects the present but may not drive improvement. Balance both.
  • High performers build networks – They rely on connections to access knowledge and opportunities.
  • Social networks drive success – Strong professional relationships help identify and seize new ideas faster.
  • Risk-taking is calculated – Transformational leaders take risks but invest wisely.
  • Managing knowledge workers is different – It requires fostering intellectual curiosity, effective communication, and strong interpersonal skills.

💬 Favorite Quotes

“You can’t force engineers to reuse someone else’s code. It’s actually easier and better to just make it easier to reuse code.”
“High performers form networks of people they can rely on.”
“Process improvement must be tempered with an understanding that it’s also practice.”